Shipping policy

Shipping Policy

We currently ship to selected destinations within the UK and internationally.

Processing times

Orders are usually processed within 1–3 business days. During busy periods, launches, promotions, or holiday seasons, processing times may be slightly longer.

Please note that processing time is separate from shipping time.

Shipping times

Estimated delivery times are provided at checkout and are for guidance only. Delivery times are not guaranteed and may vary depending on destination, courier delays, customs clearance, weather conditions, or other factors outside our control.

Unless otherwise agreed, orders will be delivered without undue delay and within the time required by applicable consumer law.

Tracking

Where available, tracking details will be provided once your order has been dispatched. It is the customer’s responsibility to monitor the tracking information provided and to make any necessary arrangements for receipt.

Shipping address

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete address details provided by the customer. If an order is returned to us due to an address issue, refusal of delivery, or failure to collect the parcel, any re-shipping costs will be the responsibility of the customer.

Customs, duties and taxes

For international orders, customs duties, import taxes, VAT, handling fees, or other local charges may apply once the parcel reaches the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs processes.

Delays in transit

Once an order has been dispatched, delivery is handled by the carrier. While we will assist where reasonably possible, we are not liable for delays caused by courier issues, customs clearance, weather disruption, industrial action, or other events beyond our control.

Lost parcels

If you believe your parcel is lost in transit, please contact us at info@ceroundmi.com within 14 days of the last tracking update or expected delivery date.

We may ask you to allow a reasonable investigation period with the courier before a replacement or refund is considered.

Delivered but not received

If tracking shows that an order has been delivered, but you believe you have not received it, please first check with household members, neighbours, or your local delivery office. If the issue remains unresolved, contact us as soon as possible.

We reserve the right to request supporting information before opening a courier investigation.

Refused or unclaimed parcels

If a parcel is refused by the recipient or returned to us as unclaimed, any original shipping charges, customs fees, duties, taxes, or return costs incurred will not be refunded unless required by law.

Any refund in such cases may be reduced to reflect these costs.

Damaged parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and contents and contact us at info@ceroundmi.com as soon as possible, and preferably within 48 hours of delivery.