Politique de remboursement

Returns & Refunds Policy

At Ceroundmi, we hope you love your purchase. If for any reason you are not completely satisfied, please review our policy below before requesting a return.

Order Cancellations

Orders may be cancelled within the cancellation period shown at checkout, provided they have not yet been processed or dispatched.

If you wish to cancel your order, please contact us as soon as possible using the Contact Us page or the live chat function on our website.

Once an order has been processed or dispatched, it can no longer be cancelled. If eligible, you may instead request a return in accordance with this Returns & Refunds Policy.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, the item must be:

  • unworn and unused;

  • in its original condition;

  • returned with all original packaging, accessories, tags, protective materials and any hygiene seals (where applicable) fully intact.

Items that show any signs of wear, use, damage, alteration, cleaning, or any condition that makes them unsuitable for resale as new are not eligible for return.

Requesting a Return

If you would like to request a return, please contact us within 14 days of receiving your order using either:

  • the Contact Us page on our website; or

  • the live chat function (chat assistant) located in the bottom-right corner of our website.

Please do not send items back before contacting us and receiving our return instructions. Unauthorised returns may be delayed or refused.

Once your return request has been approved, the item must be sent back within 14 days of receiving our return instructions.

Return address:

Ceroundmi
Flat 16, St Leonards Court
Victoria Park Road
Leicester
United Kingdom
LE2 1XR

Change of Mind Returns

If you are returning an item because you have changed your mind and the item is not faulty:

  • you are responsible for the return shipping costs;

  • the item must be returned unused, unworn and in resaleable condition;

  • all original packaging, accessories and protective materials must be included;

  • original shipping charges are non-refundable unless required by applicable consumer law.

Please keep the original packaging until you have decided to keep your purchase. Returns received without the original packaging may not qualify for a full refund if the packaging forms part of the product's presentation or resale condition.

For hygiene and quality assurance, every returned item is carefully inspected upon receipt before any refund is processed.

We reserve the right to refuse a return if the item shows signs of wear, use, perfume, cosmetics, scratches, missing components, damaged packaging, or any other condition that prevents it from being resold as new.

Non-returnable Items

For hygiene reasons, we cannot accept returns of pierced earrings once they have been worn or once any hygiene seal or protective packaging has been removed, unless the item is faulty.

We also cannot accept returns for:

  • personalised or custom-made items;

  • items damaged through wear, misuse or improper handling;

  • gift cards.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you have received the wrong item, please contact us as soon as reasonably possible after discovering the issue using our Contact Us page or the website live chat.

Please include your order number together with clear photographs showing the issue.

Where an item is confirmed to be faulty, damaged during transit, or supplied incorrectly, we will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement, repair, refund, or another suitable resolution.

Inspection of Returned Items

All returned items are inspected upon receipt to ensure they meet the return conditions outlined in this policy.

If a returned item does not meet these conditions, we reserve the right to refuse the return and send the item back to the customer.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (where eligible) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Refunds are issued only after the returned item has been successfully received and inspected.

If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Customers in the United Kingdom and the European Union may have legal rights to cancel eligible purchases within 14 days of receiving their goods. Where these rights apply, refunds and returns will be handled in accordance with the relevant legislation.