Politique d’expédition

Thank you for shopping with Ceroundmi.

We currently ship to selected destinations within the United Kingdom and internationally.

Order Processing

Orders are typically processed within 1–5 business days after payment has been confirmed.

Please note that processing time is separate from shipping time.

During new product launches, promotional events, holidays or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will contact you as soon as reasonably possible.

Shipping Times

Estimated delivery times are displayed at checkout and are provided for guidance only.

Delivery times are not guaranteed and may vary depending on your destination, courier operations, customs clearance, weather conditions, industrial action, public holidays or other circumstances beyond our control.

Unless otherwise agreed, orders will be delivered without undue delay and within the time required by applicable consumer protection laws.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring the tracking information and making any necessary arrangements to receive their parcel.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Ceroundmi is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address, refusal of delivery or failure to collect the parcel, any additional shipping costs required to resend the order will be the responsibility of the customer.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Ceroundmi is not responsible for delays resulting from customs inspections or clearance procedures.

Delivery Delays

Once your order has been dispatched, delivery is managed by the shipping carrier.

While we will do our best to assist with any delivery issues, Ceroundmi cannot be held responsible for delays caused by courier operations, customs processing, weather conditions, industrial action or other circumstances beyond our reasonable control.

Lost Parcels

If you believe your parcel has been lost during transit, please contact us as soon as reasonably possible using our Contact Us page, the live chat function on our website, or by emailing our customer support address.

We may ask you to allow a reasonable investigation period with the shipping carrier before a replacement or refund can be considered.

Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check with members of your household, neighbours, building reception or your local delivery office.

If you are still unable to locate your parcel, please contact us as soon as reasonably possible so that we can assist in opening an investigation with the carrier where appropriate.

Refused or Unclaimed Parcels

If an order is refused by the recipient or returned to us because it was unclaimed or could not be delivered due to customer-related circumstances, original shipping charges, customs duties, taxes, handling fees and any return shipping costs incurred may not be refundable unless required by applicable law.

Where applicable, these costs may be deducted from any refund.

Damaged Parcels

If your parcel arrives damaged, please retain all packaging materials and take clear photographs of both the parcel and its contents.

Please contact us as soon as reasonably possible using our Contact Us page, the live chat function on our website, or by emailing our customer support address so that we can assist you.